Record #187734 - GSI Repository

SIMPATICO

SIMplifying the interaction with Public Administration Through Information technology for Citizens and cOmpanies

Coordinator	Fondazione Bruno Kessler ; University of Sheffield ; Sheffield City Council ; SPARTA TECHNOLOGIES LTD ; HI IBERIA INGENIERIA Y PROYECTOS SL ; UNIVERSIDAD DE LA IGLESIA DE DEUSTO ENTIDAD RELIGIOSA ; COMUNE DI TRENTO ; CONSELLERIA DE POLITICA SOCIAL XUNTA DE GALICIA ; BENG BUSINESS ENGINEERING S.R.L. IN BREVE BENG S.R.L. ; ENGINEERING - INGEGNERIA INFORMATICA SPA
Grant period	2016-03-01 - 2019-02-28
Funding body	European Union
Call number	H2020-EURO-6-2015
Grant number	692819
Identifier	G:(EU-Grant)692819

Note: A seamless interaction with the public administration (PA) is crucial to make the daily activities of companies and citizens more effective and efficient, saving time and money in the management of administrative processes. In particular, online public services have an enormous potential for reducing the administrative burden of companies and citizens, as well as for creating saving opportunities for the PA. This potential is however far from being fully exploited. Online services made available by the PA typically rely on standardized processes, copied from their offline counterparts and designed only from the public sector organizations’ own perspective. This results in online services that fail to adapt to the specific needs of citizens and companies. With SIMPATICO, we address the issues above by proposing a novel approach for the delivery of personalized online services that, combining emerging technologies for language processing and machine learning with the wisdom of the crowd, makes interactions with the PA easier, more efficient and more effective. SIMPATICO combines top-down knowledge of the PA with bottom-up contributions coming from the community. These contributions can be of different types, ranging from the qualified expertise of civil servants and professionals to problems and doubts raised by citizens and companies that find online services difficult to use. Our approach is able to take into account both explicit information sources coming from citizens, professionals and civil servants, and implicit ones, extracted from user logs and past user interactions. SIMPATICO’s ‘learning by doing’ approach will use this information and match it with user profiles to continuously adapt and improve interactions with the public services. All the collected information on public services and procedures will be made available within Citizenpedia, a collective knowledge database released as a new public domain resource.

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Record created 2016-06-03, last modified 2023-02-12

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